Frequently Asked Questions
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In a small town, in a city, in a state, in a country, on a planet, in a galaxy, in a universe far far away…
Just kidding, but isn’t that how every great origin story starts?
Honestly our story isn’t that different from first time business owners. We had a dream, but kept waiting for the “right moment” to start, and as we know that only leads to procrastination and putting it off for the “right time”.
Right time never came. One day we picked up, last minute decision, and moved to started from scratch and find a new beginning. A lot of fights and arguments, blood, sweat, and a ton of tears. A lot of blaming and pointing fingers. A lot of yelling. And a heck of a lot of healing was done.
Home life eventually got quieter. I met a wonderful human. I got married.
Then I quit my toxic job, said I was going to focus really hard on the business and on my creative ideas, well I procrastinated some more and didn’t start anything… till I finally WOKE the fuck up (we cuss here) and stopped comparing myself and just wishing.
SO our origin story is a daughter, who unpacked her own shitty baggage, healed herself with no therapy, who got tired of making and hearing excuses, and chose to get off her ass and start finally making some moves.
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HECK YES WE DO CUSTOM ORDERS!!
We love interacting with our customers and enjoy receiving ideas and suggestions. Have travel suggestions, podcast topics you want covered, designs, music and movie recommendations, even if you just want to say hello, HIT US UP!
And it’s super easy to contact us. You can either write us through our contact me section or email us at haae.handcraftedtreasures@yahoo.com
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Each one of our handcrafted items comes with a care card, sheet, or pamphlet. So whether you purchase jewelry, clothing, glassware, or woodwork you’ll never be “lost in the sauce” when it comes to caring for your items…
See what I did there?
Hip Lingo :) -
That is never an issue. We understand that things happen between point A and point B, there is only so much we can control.
If your item does happen to arrive damaged we ask that you please send us an email with photos of the item, a description of the damages caused in shipping, order information and where you would like us to contact you.
We will send you a new item, free of charge and you can do what you want with the original (we just ask that you please dispose of your item in a way that is environmentally friendly- renew,reuse, recycle).
You also have the option to send it back and we will work with all reusable material or items to create something new for you, only charge shipping back to you.
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When ordering an item please be aware that these are custom creations and do take longer to make and ship than mass-produced goods. Please give us from 2 weeks to a month for delivery to be completed (including returns or recreations).
IF THERE ARE ANY ADDITIONAL DELAYS WE WILL NOTIFY YOU.
Remember Forever 21 and their return policy? Well, here we give you 10 extra days, you have 31 days to process a return in order to receive refund, after the 31 days you will not be able to return your item for a refund.
(Please note all refunded items must be in good condition when returned)